Posted by J Reinhold on 3/20/2020 to Customer Events
Our Business Response to the COVID-19 Virus
A Letter from our President
Future Packaging & Preservation has been in business since the 1980’s, and during that time we have not seen the situation that our country and people around the world are facing now with the Corona Virus or COVID-19.
We are an online family business, and our workers are our administration, too. As President I not only take care of the website and ordering, I also assemble our preservation kits. I am the one to prepare any estimates or invoices for you, and I also prepare shipping materials and update the status to customers on a regular basis. Currently, I also prepare your plaque proofs and specifications. As VP, my husband Dan is not only our quality inspector for all time capsules and oxygen absorbers, he also packs your items for shipping and takes the packages to FedEx or USPS for processing.
We have always been careful to prevent workplace exposures to acute respiratory illnesses such as cold and flu in the past. Since learning of the COVID-19, we have been even more careful with surfaces and handling procedures. As of this writing we have not been in contact with anyone – to our knowledge – who has been infected with the virus. Of course with the incubation period as it is, and expected spread of the disease, this may not always be the case. So we continue with the recommended CDC and other governmental recommendations.
In California, our requirements may differ from your state. We are urged to “stay home except for essential needs.” That means that everyone is required to stay home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you go out, keep at least 6 feet of distance.
As a business owner with no employees except my husband and me, I ask myself first, what is the risk for going to our place of business when there are essentially the same conditions that we have at home?
Yet, by Order of the California State Public Health Officer on March 19, 2020, “all individuals living in the State of California to stay home or at their place of residence except as needed to maintain continuity of operations of the federal critical infrastructure sectors, as outlined at https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19.”
Our business does not fit into any of those categories at this time. So, "Will Call" (in which you can pick up orders from our store) and "in person" sales (where you might pay in cash or by credit card in person) are limited now. You will not find our storefront open to the public. Limited online ordering will remain in effect. But we will follow all guidelines from our state and federal government regarding this virus.
Therefore, I must advise our customers to enjoy our site and blog as much as possible, and although you can order items freely, we may not be able to ship the items as promptly as usual.
I monitor the situation daily, and hope that you do too. Feel free to contact us via the Customer Relations portion of our website at any time: https://www.futurepkg.com/crm.asp?action=contactus for the most prompt reply.
As many of you know, our business is event driven. Schools and companies frequently place time capsules and memorial plaques in the spring. Please use this time for planning, since this situation will end eventually, and when it does, you can be sure that any such event will be welcomed by your community.
Our Plaque Foundry in the Midwest is still in operation, so you might consider ordering a plaque at this time. *see below for important restrictions*
Janet Reinhold, President
20 March 2020
Covina, Los Angeles County, California, USA
As of a revised letter from our Foundry on March 21, 2020, they state:
"As a provider of essential products and services across our Gemini product lines; we will maintain operations even in the event of current shelter in place proclamations. In order to avoid returned shipments and to give priority to critical supplies in logistics for those states most affected we will suspend shipments to shelter in place locations unless we hear from you that you have the ability to receive shipments."
So, you can order a plaque, and we can provide you proofs for making it, then we can submit it to the Foundry, however when it comes to shipping please be aware that we must receive confirmation of a correct shipping address from you at the time. This often means simply having us ship to a residence instead of a business. In addition, the foundry has been contacted by certain medical, food, and distribution companies to make items for them to combat COVID-19. This means there may be slight delays in their current lead times. At this time I would allow an additional week to their usual prompt 3 week turnaround.
Thank you for your patience during this time!
March 23, 2020 (updated April 8, 2020)
Time Capsules & Supplies
Because our hours are limited, the online portion of our business will experience a slight delay in processing times until further notice. Most items can be ordered now with this delay in shipping. During this time there will be no refunds or returns processed. Our store and warehouse remain closed to the public. Thank you for your patience!
Future Packaging & Preservation
March 27, 2020 (updated March 30, April 1, April 8)