6/21/2023
Returns
Instructions
Do not automatically send the items to us – call (626) 966-1955 or email customer service first to receive authorization. We’ll need to know the reason for return. You have 30 days from the date of receipt to get this return authorization.
We will advise of the next steps to take.
What Can't I Return?
Custom Made or Engraved Items
Any engraved items, unless defective, cannot be returned.
Outdoor Plaques
Plaques, because they are custom and personalized, cannot be returned.
What if I receive damaged goods?
When your order arrives, inspect all packaging carefully for
damage before signing. Note any damage or suspected damage on
the delivery receipt. If the items are damaged, do not throw the
carton away. Call us right away. Also call the delivering carrier
and request an inspection report. Confirm with us in writing
within 14 days after delivery. Send a copy of the inspection report
along with a brief description of the damage to our Customer
Service Department. Every return to us must be authorized. You
must get an authorization number from us to return any item.
Our Return Address
Please contact us for the appropriate return address to use for authorized returns.