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30 Day Return Policy. In general, for buyer's remorse or similar reason for return, the shipping cost is the buyer's responsibility, and there may be a restocking fee of 20%. If the item is defective or damaged in transit, the buyer is not responsible for the return shipping. But please contact us first. See below.


Do not automatically send the items to us – call (626) 966-1955 or email customer service first to receive authorization. We’ll need to know the reason for return. You have 30 days from the date of receipt to get this return authorization.

We will advise of the next steps to take.

What Can't I Return?

  • Custom Made or Engraved Items

Any engraved items, unless defective, cannot be returned.

  • Outdoor Plaques

Plaques, because they are custom and personalized, cannot be returned.

What if I receive damaged goods?

When your order arrives, inspect all packaging carefully for damage before signing. Note any damage or suspected damage on the delivery receipt. If the items are damaged, do not throw the carton away. Call us right away. Also call the delivering carrier and request an inspection report. Confirm with us in writing within 14 days after delivery. Send a copy of the inspection report along with a brief description of the damage to our Customer Service Department. Every return to us must be authorized. You must get an authorization number from us to return any item.

Our Return Address

Please contact us for the appropriate return address to use for authorized returns. 

Updated on 21 June 2023, https://www.futurepkg.com/Returns