We have a re-stocking fee of 15% of any product you buy from us.
Do not send the items to us - call (626) 966-1955 or email us first to receive authorization. We'll need to know the reason for return. You have 10 days from the date of receipt to get return authorization. Then, you have 10 days from the date of authorization to get the product to the authoized re-stocking point. this will vary depending on where you live.
Returns are always a pain for the customer as well as for us. We try our best to do the right thing.
You can return most stocked archival supply items, with a few exceptions. Unless returned for reasons of defect or damage, all returns must be in the original package and must be in a condition suitable for resale. Custom made or engraved or printed items, unless defective, cannot be returned. There may also be a charge for post-production cancellation of custom-made (non-stocked) time capsules.
Damaged goods: When your order arrives, inspect it carefully for damage before signing. Note any damage or suspected damage on the delivery receipt. If the items are damaged, do not throw the carton away. Call the delivering carrier and request an inspection report. Confirm in writing within 10 days after delivery. Send a copy of the inspection report along with a brief description of the damage to our Customer Service Department. Every return to us must be authorized.
544 E. Edna Place
Covina, CA 91723